There is a high rate of salon and spa staff turnover for many, if not most, spa owners and management teams. Because salon and spa employees don’t like working in the salon and spa industry, they tend to leave because the salon leadership doesn’t motivate them to do a good job and stay at a job, not because they don’t like the industry itself. The administration of a spa suffers when there is a high employee turnover rate. Leadership teams in salons and spas must learn how to motivate employees to improve the salon and spa business environment and retain their current staff for as long as possible. Here are seven pointers for boosting morale among your salon’s staff and improving the atmosphere in general.
Maintain an Open-Door Policy
To maintain an open-door policy, you must allow your employees to come to you with any concerns they may have. Employees and managers often find themselves at odds because of a lack of communication. To address this issue, create an open-door policy for employees to speak with the person in charge if they feel something or someone is doing something incorrectly or simply to talk about something they desire.
You or an HR manager can take on the designated (the owner) role. To better serve your customers, use salon management software that allows your employees to schedule an appointment to meet with you. In doing so, they will feel that their concerns are being addressed and that they are being taken seriously.
Ensure that your salon and spa have the atmosphere that you desire
Well-defined company culture is your responsibility as the salon or spa’s top management. Isn’t it enough to write something nice about your salon’s culture on your website and call it your culture? No, creating a culture requires you to establish the salon’s mission and define your shared values. The best way to develop and maintain your company’s culture is to involve the entire workforce from the outset. To maintain a positive working environment, it is essential that your employees feel as if they are a part of the process and that they have a say in it.
Your salon and spa should have a variety of personalities
Every person you work with has unique personality quirks and will react differently to your methods. As a manager, it’s essential to know what motivates each team member and which types of motivators completely shut them down. For the sake of having a wide range of options and keeping everyone interested, this will direct your approach to specific tasks.
Participate everyone in the decision-making process
To be told precisely how things will be without any say in the matter is unappealing to anyone. The quickest way to demotivate your employees is to micromanage them. Involve your staff in decision-making; seek their input on how the salon can improve itself and how you can make their job more accessible at the spa. The best way to get them to work harder for you is to make them feel like they have a voice and to listen to what they have to say.
Consistently meet with individuals one-on-one
Schedule regular one-on-one meetings with each employee to keep morale high and ensure they feel heard. Please inquire what they are struggling with, what salon and spa services they can provide, and what ideas they have for the salon or spa. If you do this, they’ll be thrilled that you’re paying attention to their concerns and are interested in helping them advance in their careers. It is more likely that your employees will be enthusiastic about working for you if they feel they are being heard.
Good behavior and performance should be rewarded
If you catch someone doing something right, you don’t have to give them a big raise or bonus every time. You can reward your employees in various ways, including giving them a salon tool they’ve wanted, allowing them to leave early for a week without losing pay, and so forth. Employees are more likely to strive for excellence if they believe their efforts will be rewarded somehow, no matter how small.
Everyone benefits from a little friendly competition
According to research, people are more likely to be motivated by friendly competition with their coworkers or peers. To avoid a culture of individualism among the salon staff, the social aspect of the competitor must be emphasized.
Take the time to help them grow
Working in a salon means staying on top of the latest trends and evolving techniques. You can show your employees that you care about their careers by investing in their education and providing them with the training they need to keep up with the times.
Salon owners can’t function without their team of stylists. Since there are no workers to work for, the company will cease to exist in the first place. The secret to keeping your salon or spa staff happy and productive is to keep them motivated.